At GORGAZE, customer satisfaction is important to us.
1. Return Policy
- Eligible products can be returned within 7 days of delivery, subject to the product’s return eligibility.
- Products must be unused and in their original condition.
- Original packaging and tags should be retained wherever applicable.
- Some products may not be eligible for return.
2. Exchange Policy
- Exchange requests can be made within 7 days of delivery for eligible products.
- Exchanges depend on product availability and our fulfilment partner’s exchange options.
3. How to Request a Return
- Email support@gorgaze.com.
- Provide your order number and reason for return.
- Our support team will guide you through the return process.
4. Refund Policy
- Refunds are processed after the returned product is collected and the applicable verification is completed.
- For eligible returns, refunds are processed within 7 days after the returned product is received and verification is completed.
- For eligible COD returns, customers may be asked to provide bank details through the fulfilment partner’s official refund process.
- For prepaid orders, refunds follow the applicable payment and fulfilment process.
- Instant refunds are not guaranteed.
5. Damaged or Wrong Products
If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order details and photographs.
6. Contact Us
GORGAZE Customer Support
Email: support@gorgaze.com
Website: www.gorgaze.com